Turn customer questions into five-star reviews.
Focal is the simple, focused helpdesk designed for growing Shopify stores. It brings all your customer conversations into one clean inbox, with live order details right beside every message. Resolve issues in seconds and get back to growing your business.
A waitlist signup is a vote. No spam — we'll only email you about Focal.
The problem
Sound familiar?
You're losing track of customer conversations in a messy, shared inbox.
Replying to 'Where is my order?' takes up hours of your week.
You looked at tools like Gorgias, but can't justify paying $60/month yet.
What it would do
Built for how you actually work
The feature set we're validating — designed around real workflows, not theoretical use cases.
- Shopify Order Context
- A Simple, Shared Inbox
- Canned Response Templates
- Internal Team Notes
The price point we're validating
Would you pay that? Your signup below is the answer we're looking for.
Want Focal to exist?
Join the waitlist. Enough votes and we build it — you'll be first in line.